Yes, if the smartphone is reinstalled, users can retrieve their virtual badges from the STid Mobile ID® system. The recovery process depends on the type of badge and the management system in place:
1. Green and orange badges :
Automatic recovery: Green and orange badges are linked to the smartphone’s unique identifier. When you reinstall the STid Mobile ID® application, the system recognises the device and automatically restores the green badge with a different identifier. You will need to contact your administrator to add your new identifier to the database.
2. Blue badges :
Managed via the STid Mobile ID® portal: These badges are managed via the STid Mobile ID® online platform, which enables the creation, revocation and updating of virtual cards to be centralised remotely.
Recovery steps are the following:
1. Reinstall the application: After reinstalling the STid Mobile ID® application on your smartphone.
Contact the administrator: Inform your system administrator of the reinstallation.
Re-issue badge: The administrator can re-assign your existing badge to your device via the portal, ensuring continuity of access without the need to issue a new badge.
Important points to bear in mind:
2. Data backup : Regular backups and proper management within the STid Mobile ID® Online platform make it easy to recover badges after reinstalling the device.
Coordination with administrator: Maintaining communication with your system administrator ensures that any access issues are quickly resolved during the recovery process.
By following these procedures, users can effectively restore their virtual badges.